Refund Policy
Understanding our cancellation and refund policies for your bookings
Flexible Cancellation
Free cancellation up to 24 hours before check-in
Quick Processing
Refunds processed within 5-7 business days
Multiple Options
Refund to original payment method or credit
Cancellation Policies
Flexible Policy
Cancellation Timeline
- • 24+ hours before: 100% refund
- • 12-24 hours before: 50% refund
- • Less than 12 hours: No refund
Best For
- • Uncertain travel plans
- • Business travelers
- • Last-minute bookings
Moderate Policy
Cancellation Timeline
- • 5+ days before: 100% refund
- • 2-5 days before: 50% refund
- • Less than 2 days: No refund
Best For
- • Planned vacations
- • Weekend getaways
- • Group bookings
Strict Policy
Cancellation Timeline
- • 14+ days before: 100% refund
- • 7-14 days before: 50% refund
- • Less than 7 days: No refund
Best For
- • Special events
- • Peak season bookings
- • Discounted rates
Refund Process
- Cancel your booking: Log into your account and cancel through the booking management page
- Refund calculation: The refund amount is calculated based on the property's cancellation policy
- Processing time: Refunds are processed within 5-7 business days
- Payment method: Refunds are credited back to your original payment method
- Confirmation: You'll receive an email confirmation once the refund is processed
Special Circumstances
Force Majeure Events
In case of natural disasters, government restrictions, or other unforeseeable circumstances, we may offer full refunds or credits regardless of the cancellation policy.
Medical Emergencies
Medical emergencies may qualify for special consideration. Please contact our support team with relevant documentation for review.
Property Issues
If the property doesn't meet the standards described or has safety issues, you may be eligible for a full refund.
Important Notes
- • Cancellation policies are set by individual property owners
- • Service fees may be non-refundable depending on the timing
- • Refund timelines may vary based on your bank or payment provider
- • Group bookings may have different cancellation terms
- • Peak season bookings often have stricter policies
Need Help?
If you have questions about cancellations or refunds, our support team is here to help:
FirstStay Support
A Brand of FirstTrek (OPC) Private Limited
Email: support@firststay.in
Phone: +91 9058846467
Available 24/7 for assistance