Terms & Conditions

1. Acceptance of Terms

By accessing and using FirstStay, a brand of FirstTrek (OPC) Private Limited, you accept and agree to be bound by the terms and provision of this agreement.

2. About FirstStay

FirstStay is an online platform that connects travelers with accommodation providers including hotels, homestays, and camps across India. We facilitate bookings but are not the provider of accommodation services.

3. User Responsibilities

• Provide accurate and complete information
• Maintain the confidentiality of your account
• Use the platform only for lawful purposes
• Respect property rules and local regulations
• Pay all charges associated with your bookings

4. Booking and Payment

• All bookings are subject to availability and confirmation
• Prices are subject to change until booking is confirmed
• Payment must be made as per the terms specified
• Additional charges may apply for extra services

5. Cancellation Policy

Cancellation policies vary by property and are clearly stated at the time of booking. Please review the specific cancellation terms before confirming your reservation.

6. Limitation of Liability

FirstStay acts as an intermediary between guests and accommodation providers. We are not liable for the quality, safety, or legality of accommodations, or for the actions of hosts or guests.

7. Intellectual Property

All content on FirstStay, including text, graphics, logos, and software, is the property of FirstTrek (OPC) Private Limited and is protected by copyright laws.

8. Dispute Resolution

Any disputes arising from the use of FirstStay will be resolved through arbitration in accordance with Indian law, with jurisdiction in Delhi courts.

9. Contact Information